Rental Policies

A completed and signed Vacation Rental Agreement is required within 24 hours of booking in order to finalize a reservation. Review and acceptance of Kona Vacation Rentals’ Terms & Conditions, which are incorporated into the Rental Agreement, are required before a reservation becomes firm.

The individual placing the reservation must be the same person as the credit card holder and is considered the Primary Guest. The Primary Guest accepts responsibility for all guests, invitees, charges, damages, and compliance with all rental policies and property rules.

Occupancy of the property constitutes acceptance of all Kona Vacation Rentals policies, terms, and conditions.

Deposits & Payments

A 25% deposit is due at the time of booking. Final payment is due 30 days prior to arrival unless otherwise stated.

Reservations made within 30 days of arrival require full payment at the time of booking.

Kona Vacation Rentals reserves the right to charge the balance due to the credit card on ile if payment is not received by the due date.

Returned checks or dishonored payments may incur a $50 processing fee.

Good Neighbor Policy

Kona Vacation Rentals is committed to maintaining respectful relationships within our local community.

• Quiet hours are from 9:00 PM to 8:00 AM
• Excessive noise is prohibited at all times
• Parking is limited to designated parking areas
• Commercial activities and unauthorized events are prohibited

Violation of house rules or Hawaii County Ordinance requirements may result in eviction without refund.

Arrival & Departure

Check-in begins at 4:00 PM, and check-out is at 11:00 AM unless prior arrangements have been approved.

Early arrivals and late departures may be available for an additional fee, depending on availability.

Guests are responsible for leaving the property in generally clean and orderly condition upon departure.

Damage Protection

Reservations require a damage protection policy as part of the reservation.

Guests are responsible for any damage, excessive cleaning, missing items, fines, or additional charges resulting from their stay beyond normal wear and tear.

Any damages or concerns noticed upon arrival should be reported immediately to Kona Vacation Rentals.

Cancellations & Travel Insurance

All cancellations must be submitted in writing by email.

• Cancellations within 48 hours of booking receive a full refund
• Cancellations more than 31 days prior to arrival receive a 50% refund or credit toward a future reservation
• Cancellations within 30 days of arrival are non-refundable

We strongly recommend purchasing travel insurance to protect your vacation investment against unforeseen events, travel delays, illness, or weather-related disruptions.

Occupancy & Conduct

Only registered guests may occupy the property unless prior approval has been granted.

Parties, large gatherings, excessive noise, illegal activity, or violations of property rules are strictly prohibited and may result in immediate eviction without refund.

Cleaning & Departure Requirements

Guests are asked to leave the property in reasonable condition upon departure.

Before leaving, please:

• Do not leave wet towels on the furniture or floors •
• Load and start the dishwasher
• Dispose of trash properly
• Turn off lights, fans, A/C, and appliances
• Secure all windows and doors

Excessive cleaning may result in additional charges.

Smoking Policy

Smoking is not permitted inside any Kona Vacation Rentals property.

Smoking is only allowed in designated outdoor areas. Evidence of smoking inside the property may result in additional cleaning or remediation charges.

Maintenance & Emergencies

Please contact Kona Vacation Rentals immediately if you have concerns about the property, maintenance issues, or emergencies during your stay.

Emergency contact information is provided in your Guest Guide.

Safety & Liability

Guests assume responsibility for their own safety and the safety of their invitees during their stay.

Kona Vacation Rentals and property owners are not responsible for accidents, injuries, loss of personal belongings, acts of nature, utility interruptions, or circumstances beyond their control.

Children must be supervised at all times.

Privacy & SMS Communication

Kona Vacation Rentals respects guest privacy and does not sell or share personal information with outside parties for marketing purposes.

Guests who opt in to SMS communication may receive updates related to reservations, reminders, or property information. Standard messaging and data rates may apply. Guests may opt out at any time by replying STOP.

For questions regarding these policies, please contact Kona Vacation Rentals.